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Terms & Conditions


  • Terms of Website Use:

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. is a site operated by IRIS Trading LLC We are registered in UAE under company number 665586 and have our registered office at O-14 Tower, Business Bay, Dubai. Our TAX number is 100016469700003.


1. Accessing our site

1.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

1.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

1.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

1.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

2. Intellectual Property Rights

2.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organization to material posted on our site.

2.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

2.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

2.5 You must not use any part of the materials on our site for commercial purposes without obtaining a prior written license to do so from us or our licensors.

2.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

3. Reliance on information posted

We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

 4. Our site changes regularly

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

5. Our liability

5.1 All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

5.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, under UAE law.

5.1.2 Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including: loss of income or revenue. loss of business. loss of profits or contracts. loss of anticipated savings. loss of data. loss of goodwill. wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

5.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

6. Information about you and your visits to our site

6.1 We process information about you in accordance with our privacy policy found in section Security & Privacy Notice below.

6.2 By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

7. Uploading material to our site

7.1 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

7.2 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

7.3 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in these terms.

8. Viruses, hacking and other offences

8.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

8.2 By breaching this provision, you would commit a criminal offence under the applicable laws and regulations. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

9. Linking to our site

9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

9.2 You must not establish a link from any website that is not owned by you.

9.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms.

9.4 If you wish to make any use of material on our site other than that set out above, please address your request to

10. Links from our site

10.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

10.2 We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Jurisdiction and applicable law

11.1 The UAE courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

  • These terms of use and any dispute or claim arising out of or in connection with them or their subject

matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of UAE.

12. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

13. Your concerns

If you have any concerns about material which appears on our site, please contact

Pricing Disclaimer

Select product can be found in our stores in the UAE while supplies last. In some cases, merchandise displayed for sale on the site may not be available in all stores.

The prices displayed on the site are quoted in AED. These prices are intended to be valid and effective only in the UAE. All products and prices of products described or depicted on this website are subject to change at any time without notice.

We attempt to ensure that information on this website is complete, accurate and current. Despite our efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy, or correctness of any information on this website.


  • Terms and Conditions of Sale

1. About these Terms and Conditions of Sale

These are the terms and conditions of sale (the “Terms of Sale”) which apply to your purchase of goods bought through the website at (the “Site”). The Site and the goods supplied through it are provided by IRIS Trading LLC, a limited company incorporated in UAE under company number XXXX, (referred to here as “we”, “us” and “our”). When we refer to “you” and “your” we mean you, the user of the Site and purchaser of goods.

As well as these Terms of Sale, other important legal terms are set out in our Terms of Use, Returns Policy, Warranty Policy and Privacy Policy (“Additional Policies”). By agreeing to these Terms of Sale you also agree to the Additional Policies, all of which form part of the legally binding contract between us and you. You should read these Terms of Sale and the Additional Policies carefully before buying anything from the Site. In the event of a conflict between these Terms of Sale and any one of the Additional Policies, these Terms of Sale will apply.

We reserve the right to change the Terms of Sale and the Additional Policies at any time. Any changes to the Terms of Sale or the Additional Policies will be effective for all new orders placed after the change is published on the Site. You should check the Terms of Sale and Additional Policies posted on the Site before each order – they may have changed since your last visit.

Nothing in these Terms and Conditions of Sale will affect your statutory rights. If you have any questions about the Terms of Sale, any of the Additional Policies, the goods or the Site please contact us by e-mail at us at



This PART A sets out some important information about the Site and the goods which are offered for sale on the Site.

1. Information provided on the Site

1.1. We try to make sure that all information on the Site, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Site as soon as reasonably possible and if we think that such an error has affected your order we will make all reasonable efforts to notify you via the contact information you provided to us on your account or during your order..

1.2. Buying goods over the internet provides a different shopping experience from buying in-store. In particular, you should be aware that:

  1. a) the colors of goods as shown on the Site will depend on many factors – including your display settings.
  2. b) the actual sizes and shapes of the goods may differ from how they appear on your screen.
  3. c) pictures and images on the Site are for illustration purposes only. For an accurate description of any item and details of what is included with the item, please refer to the corresponding written description.
  4. d) all goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any money paid to us in respect of those goods which we are no longer able to supply;
  5. e) we will do our best to arrange delivery of your goods within a reasonable time of ordering and the ship date as set out in the shipping confirmation email, but please note that all tracking information is provided to us by our delivery service provider and are estimates of delivery only. Actual delivery dates may vary. Further delivery details may be available on our delivery service provider's tracking website. Please see

PART B below for more information about delivery; and

  1. f) not all goods and promotions that are offered on the Site will be available in-store, and vice versa. We reserve the right to adjust prices, goods, and special offers at our discretion.

1.3. We will do our best to check the Site for viruses, but we do not warrant that the Site is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.

2. Availability

We have the right at any time to modify or stop providing the Site and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of the Site.

3. Security

It is your responsibility to ensure that any login details or password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.



This PART B sets out the terms that apply to your purchase of goods from the Site.

1. Placing your Order

1.1. Once you have selected the goods which you would like, you will be asked to register your personal details with us by completing a registration form. Registration is not required; however, we encourage registration in order to facilitate the checkout process during future orders on the Site. You always have the option to complete your order as a “guest” without registering on the Site. You will also be asked to provide details about your debit or credit card in order to allow us to take payment for those products that have been ordered. Where we use a third-party card authorization service to verify that your details are correct and to administer payment on our behalf, your personal details, including your credit card details, will be transferred to such third party and you specifically consent to your data being transferred for such purposes. When you place an order for goods via the Site, your order constitutes an offer to purchase goods from us. Where you order more than one item, your order comprises a series of offers for each item individually.

1.2. After placing an order with us, you will access an order confirmation webpage and receive an order confirmation email (together the “Order Confirmations”). The Order Confirmations set out the final details of the order which you have submitted to the Site. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Confirmations.

1.3. The Order Confirmations contain details of the goods you have ordered, the total cost of the order including delivery and an order number. Once your order has been shipped, we will send you a shipping confirmation email and an invoice email (as described in paragraph 2.1 below). The invoice email constitutes the VAT receipt for your goods. You should print off a copy of the invoice email together with a copy of these Terms of Sale and the Additional Policies and keep them safe. You will need to refer to these details when contacting us about your order.

2. Order Acceptance

2.1. All orders are subject to acceptance by us. Except as set out in paragraph 2.2 of this Part B below, we will confirm acceptance to you by sending you an email that confirms that the goods ordered by you have been dispatched (the “Shipping Confirmation”). The contract between you and us, which shall incorporate these Terms of Sale, will be formed only when we issue the Shipping Confirmation to you. The contract will relate only to those goods whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other goods which may have been part of your order, until the dispatch of such goods has been confirmed in a separate Shipping Confirmation.

2.2. In the case of goods that are made to order (such as custom sunglasses) acceptance of your order takes place at the point at which we send out our Order Confirmations. Please be aware that different cancellation rights apply to goods that are made to order, see section 5 and our Returns Policy for more details.

2.3. Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.

3. Payment

3.1. We will take payment from your credit or debit card at the time your order is shipped. You will receive an email or post mail detailing what items have shipped from your order and the cost to ship these items (the “Invoice Email”). If your order is split into multiple shipments, we will charge you only for the items actually shipped at that time. The Invoice Email will include information of the items actually shipped at that time only. We will contact you if we have any problems taking payment from the card details you provide during the order process.

3.2. Unless otherwise stated, all prices shown on the Site are inclusive of VAT and/or other applicable taxes. The prices shown do not include the delivery fee, which will be added to your total order price in accordance with our delivery guidelines.

3.3. Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given by the Site at the time you place your order.

4. Pricing Errors

4.1. Whilst we try to ensure that all the prices on the Site are accurate, errors may occur. If we discover an error in the price of the goods you have ordered, we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

4.2. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

4.3. If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).

4.4. The Order Confirmations will include general information about your order but will not include a delivery date for your goods.

4.5. We will then send you a separate Shipping Confirmation email. The Shipping Confirmation email will include a tracking number that you may use to track your order on our delivery service provider's website and obtain an estimated delivery date.

4.6. Delivery will take place at the delivery address specified by you during the order process, and will be subject to the following conditions:

  1. a) the delivery address specified for delivery must be within our pre-defined delivery areas, as listed below. We do not deliver to P.O. boxes.
  2. b) although we allow you to specify a different delivery address from your billing address, you are solely responsible for ensuring that we are able to make delivery to this address and that you are available to accept delivery at this address on the delivery date.
  3. c) if delivery cannot be made due to the nature of the premises, because there is insufficient access or for any reason that is not within our reasonable control (including your absence at the time of delivery), you agree to pay our reasonable additional fees for storage and redelivery, including an administration fee for re-arranging delivery. We will inform you of the cost of these fees as soon as reasonably practicable, and you will have the option of reconfirming your order including the additional fees, or cancelling your order (except in the case of made to order goods, which cannot be cancelled after the Order Confirmations have been sent). If you cancel your order, we will refund the purchase price of the goods, but you agree that we may retain your original delivery fee in compensation for the time and expenses incurred for the failed delivery; and
  4. d) once the goods have been delivered to you, you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
  5. e) We ship to all the emirates of UAE only

4.7. Where delivery is being made by parcel courier, delivery will be made only to the point of entry of the delivery address.

4.8. On delivery you will be required to check the condition of the packaging and whether the correct number of packages have been delivered. Missing items will be re-ordered, and damaged/incorrect items will be returned and, subject to these Terms of Sale, replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods after you have received the goods.




1.“Made to order” goods

1.1. Cancelling your order. Orders for goods that are produced to your specification cannot be cancelled after the Order Confirmations have been sent to you due to the fact that they have been created specifically for your use and cannot be resold by us.

1.2. Faulty goods. If made to order goods have been delivered and found to be misdescribed, or are damaged or faulty and we cannot remedy the fault to your reasonable satisfaction then these goods can be returned. Please read our Returns Policy for more information about returning the goods.

2. “Finished” goods

2.1. Cancelling your order. You may cancel your order for all finished goods at any time up until we accept your order, which is the date that we send you the Shipping Confirmation email, in accordance with PART B of these Terms of Sale. We also offer a 30 day returns period, allowing you to cancel your contract in respect of the goods for up to 30 days after they have been delivered. You can cancel all or part of the contract. You agree to take reasonable care of the goods and to return all unwanted goods to us at your cost. Please read our Returns Policy for more information about our 30-day return period and returning the goods.

2.2. Faulty goods. If you discover that your goods are faulty then you may return them to us. Please read our Returns Policy for more information about our return period and how to return the goods.

2.3. Despite the limitations in paragraphs 2.1 and 2.2 above, we do not in any way limit our liability to you for death, personal injury or fraud.

2.4. Where you buy as a consumer, these Terms of Sale and the Additional Policies will not affect your rights under law which cannot be otherwise excluded.



1. About Us

IRIS Trading LLC is a limited company incorporated in UAE under company number XXXX with registered office at O14 tower, Business Bay, Dubai. Our TAX number is 100016469700003.

2. Our Liability to you

2.1. Our entire liability to you under these Terms of Sale and Additional Policies shall not exceed the price paid for the goods you have purchased through the Site, provided that we take reasonable care when we deliver the goods to you.

2.2 Neither we, nor any of our employees or representatives will be liable to you, whether in contract, tort, statute or otherwise, for any damages, losses, costs, claims, liabilities or expenses of any kind howsoever arising including any indirect or consequential loss, loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.

3. Warranties

3.1. Details of your warranty rights in respect of each product type are set out in our Warranty Policy. These warranties are in addition to and do not affect your legal rights as a consumer.

4. Events Beyond Our Reasonable Control

4.1. We will not be responsible for any delay or failure to comply with these Terms of Sale or the Additional Policies if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods or by reason of any act done pursuant to a trade dispute or shortages of labor, pandemics or epidemics.

5. Waiver

5.1. Delay in our exercising or failure to exercise any right or remedy under these Terms of Sale, shall not constitute a waiver of our rights and remedies under these Terms of Sale.

6. Invalidity

6.1. In the event that one or more of the terms set out in these Terms of Sale or in the Additional Policies is held to be invalid by a competent authority, the remaining terms of the Terms of Sale and the Additional Policies shall continue to have effect and you will still be bound by them.

7. Privacy

7.1. Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.

8. Governing Law

This agreement is governed and shall be construed in accordance with the UAE law. Any claims or disputes arising out of or in connection with under these Terms of Sale or any of the Additional Policies shall be subject to the exclusive jurisdiction of the courts of UAE.


  • Security & Privacy Notice

The website is managed by Luxottica Group S.p.A., in its quality of Data Controller in the processing of the personal data outlined herein. IRIS Trading LLC will also be acting in its capacity as a joint Data Controller. This policy illustrates how Luxottica, directly or through its subsidiaries, processes personal data information of the users of the Website according to applicable data protection laws in UAE and how this information is used, shared and how may be accessed, changed or deleted. As proof of its commitment towards privacy, Luxottica has defined this policy within the wider scope of a global management model on privacy, to ensure total compliance with privacy as the foundation of Luxottica’s company culture. All personal information supplied by you through this Website is used exclusively for the objectives described below.

 If you have given your data in a Sunglass hut retail store, please see Security & Privacy Notice section below to see the privacy policy applicable to you!


Luxottica and IRIS Trading LLC process different types of information on the user collected from different sources, such as:

  • information provided directly by the user.
  • information obtained from automatic tracking systems when using the Website and its services.

More specifically, Luxottica and IRIS Trading LLC may process the following identification personal data of the user:

  1. Information provided by the user during the registration process or when completing the order (e.g. name and surname; e-mail address; password; gender; country (nation); postal address and phone numbers for deliveries, credit card and financial information. Luxottica and IRIS Trading LLC may also ask the user to provide some information if problems with our service on the Website are reported.
  2. Information relating to the user’s social network profile, if public and if the user decides to log in to the Website through social network applications or to link his/her account to the user’s public profiles available on social networks, and share his/her actions through the Website on those channels via the corresponding plug-ins (e.g. Facebook Connect, I like, fb share, etc.), some data published by the user on his/her social network will be collected by the Website and processed for the corresponding functions. The use of the said plug-in entails sharing the corresponding actions and information on the related social networks.
  1. Information relating to the use of the Website by the user. For security purposes we process the log files related to each session when the user logins into his/her account, as well as information on payment transactions that will be processed through our provider.
  1. Navigation information. When the user surfs the Website, Luxottica and IRIS Trading LLC use some technologies (cookies, see below for more information) that automatically collect certain items of information relating to the way in which the user uses our products and services, such as the IP address or other unique code of the device (computer, mobile or other devices) employed by the user to browse the Website, identification as registered user or not, technical information that may include the URL from where a user originates, browser information, language. This information helps us to continuously improve the browsing experience and the mechanisms of purchase of our products and services, and to monitor the correct operations of the Website. This information only includes statistical data relating to the actions performed by the user and is not intended to be associated with the user’s identifying data. However, Navigation data may identify you, only when matched with your identification personal information.
  2. Image provided by the user (both registered and unregistered users), if he/she takes part in the Virtual Try-On experience and he/she authorizes the storage of his/her image in Luxottica’s and IRIS Trading LLC’s servers


All the identification data abovementioned are hereinafter jointly defined “information”.


3.1 Contractual purposes

By submitting an order through our site, you agree and consent that Luxottica and IRIS Trading LLC collect your information for the following contractual purposes without requiring any other consent from your end:

  • to allow users to register to the Website.
  • to provide the services available through the Website (e.g. management of the registration process and access to the account, account management);
  • to take part to the Virtual Try-On experience and to register, upon users’ request, his/her image in Luxottica’s servers.
  • to manage online orders, to supply products and services, to process payments and e-payments, to transmit orders, products, services.
  • for the technical management of the Website and its operational functions (including logistics), including solving any technical problems, statistical analysis, tests, and research.
  • to prevent or uncover fraudulent activities or misuse that is damaging to our website or threatening the security of the transactions.
  • to comply with the requirements of the laws, regulations, protocols, and national legislation.
  • for the implementation of decisions of public Authorities.
  • to protect the safety of an individual.
  • for Luxottica’s and IRIS Trading LLC’s defense in court, for example, in case of violations by the web-users, or in order to protect the rights and the property of Luxottica and IRIS Trading LLC
  • to fulfil the user’s requests (e.g. management of requests for information);
  • to send to users’ operational communications related to the supply of the service or products, sales and after sales assistance.
3.2 Marketing purposes

The information collected by Luxottica and IRIS Trading LLC are used, for the following marketing purposes with users’ prior consent according to applicable data protection laws and regulations:

  • to participate in and manage promotions and contests as available from time to time on the Website, if any.
  • to send commercial and promotional communications and periodical updates (e.g. via e-mail, phone, SMS/MMS, postal service, social network and newsletter) related to Luxottica's products, services, initiatives and events;
  • for the purpose of conducting, by post, telephone or e-mail, statistical analyses, surveys, and market research relating to Luxottica’s products and IRIS Trading LLC services.

The users may opt out at any time by following the instructions available in every communication.

4. Processing modalities

The processing of users’ information is made only within the limits necessary to pursue the purposes outlined above and is carried out by means of operations indicated in the applicable data protection laws and regulations and namely: collection, registration, organization, storage, consulting, processing, modification, selection, extraction, comparison, use, interconnection, access, and communication, blocking, erasure and destruction of the data. Users’ data is processed electronically and manually through the Website and the servers in which it is stored

5. Categories of persons who can access information

Any personal information given or collected by connecting to the Website will be processed by Luxottica and IRIS Trading LLC as joint Data Controllers. Personal information will be processed by the Luxottica and IRIS Trading LLC staff deputed to the processing of the personal information being collected:

  • employees and consultants authorized to manage the Website and supply the related services (e.g. customer services, management of Luxottica Computer Systems, management of IT systems, storage of images in case the users take part in the Virtual Try-On experience, etc.), in their quality of persons in charge of the processing and/or systems administrators and/or internal data processors;
  • employees and consultants in the marketing, finance, administration, accounting and other relevant department of Luxottica, in their quality of persons in charge of the processing and/or internal data processors.

In addition, Luxottica and IRIS Trading LLC may request its service providers to carry out some processing operations on its behalf, according to the instructions provided by Luxottica and in line with this Privacy Policy. These providers will process personal information in their quality as external data processors based on adequate contractual commitments and or letter of appointments, and they include, for instance:

  • suppliers of services to manage the Computer Systems and the Website (e.g. hosting providers, market and analyst service providers, database management and maintenance services);
  • suppliers of online payment services, who may access, credit card information and another user’s financial information.
  • suppliers of order entry related services, shipping of products and/or other services available through this Website.

Finally, Information may be accessed by the companies of the Luxottica group and Azadea group, in their quality of external data processors, for management of intra-group services (e.g. commercial communications) and the fulfillment of the contractual purposes set forth above, including dispatching the products, managing any claim, analyzing data, supplying marketing assistance. In carrying out the activities provided by the subjects above, Luxottica and IRIS Trading LLC give operating instructions and rules of conduct on processing personal information in compliance with this Privacy Policy.

6. Third parties to which information can be communicated

In addition, user’s information may be communicated to third parties for the following reasons:

  • to fulfill the obligation provided by the law, regulations, protocols, and national legislation.
  • to implement laws required by public Authorities.
  • to allow Luxottica’s and IRIS Trading LLC’s defense in court, for example, in case of violations by the web-users.

The said parties shall process the information in their quality of autonomous data controllers.

7. Data transfer outside the EU or UAE

Luxottica and IRIS Trading LLC may transfer the information to external data processors listed above and located outside of the European Union or the UAE (for instance, companies of the Luxottica group, Azadea group, or third parties) to allow the activities listed in this Privacy Policy to be carried out (e.g. hosting services). If the personal information will be transferred to countries that do not provide the same level of protection, or in any case an adequate level of protection (e.g. the United States of America), of personal information, we ensure that each service provider enters into specific contractual obligations according to the applicable data protection legislations such as the execution of the Standard Contractual Clauses as approved by the European Commission) unless Luxottica and IRIS Trading LLC can rely on any other legal basis for transferring personal information.

8. Nature of providing personal information and the consequences of the refusal

Providing information for the contractual purposes is necessary to register to the Website, perform purchases through it and use the services offered by means of the Website outlined in section 3.1 of this Privacy Policy. If users decide not to provide information for the contractual purposes, this may prevent them from registering to the Website, perform purchases through it and using the services listed at section.

9. Safety

Luxottica and IRIS Trading LLC undertake to protect users’ information. Luxottica and IRIS Trading LLC advise that the password is one of the protection mechanisms of the account, therefore users are invited to use a password sufficiently secure and stored in a safe place, limiting access to it on their own computers and browsers, disconnecting it after having visited the site. Luxottica and IRIS Trading LLC undertake to protect the information received from users. All personal information supplied is kept on secure servers and within its internal systems. Luxottica and IRIS Trading LLC use adequate safety measures to protect information from non-authorized access or non-authorized changes, and from the circulation or distribution of data.  To prevent non-authorized access, to maintain the accuracy of the data and guarantee the proper use of information, Luxottica and IRIS Trading LLC use adequate physical, electronic, and managerial procedures to safeguard and protect the information and data stored in our system. Information on purchase transactions (e.g. credit card number) is handled securely through selected suppliers that guarantee that they have adopted the most adequate security measures. Furthermore, a secure system for authorizing credit card payments and identifying fraudulent activities is used. Luxottica uses the standard SSL (Secure Sockets Layer) to protect the confidentiality of your personal information. Although no computer system is completely secure, Luxottica and IRIS Trading LLC believe that the measures it has implemented reduce the possibility of security problems to an appropriate level for the type of data involved.

  • the purposes for which they were collected.
  • the consent received from the user.
  • applicable privacy regulations

Personal information is kept and deleted in accordance with Luxottica and IRIS Trading LLC security policy for the time necessary to achieve the purposes for which data were collected and further processed, including any retention period required under the applicable legislation (e.g. retention of accounting documentation). Luxottica and IRIS Trading LLC will process users’ information for contractual purposes (section 3.1 a-d) for 10 years after the termination of the contract, but Prescription Information will be held for 10 years from the date of the purchase of the prescription glasses the Website when the Prescription Information was provided; for Virtual Try-On experience (section 3.1. e) for 14 days from the storage of the image, in case of unregistered user, or for a maximum of 24 months from the storage of the image in case of registered users; for 24 months for marketing purposes from the collection of the said information. Users’ information is processed at the premises of Luxottica, IRIS Trading LLC and in the places where the servers are located.

10. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to


Cookies Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) About Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognize a user’s device and track users as they navigate different pages on a website and to identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

For more information see:


1.a) Sessions and persistent cookies

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

- Session cookies – allow websites to link the actions of a user during a browser session. These session cookies expire after a browser session so would not be stored longer term. For this reason, session cookies may be considered less privacy intrusive than persistent cookies.

- Persistent cookies – – are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.


1.b) First- and third-party cookies

Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie.

- First party cookies in basic terms are cookies set by a website visited by the user / the website displayed in the URL window.

- Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third-party cookie.


(2) Cookies on this website – How we use cookies

On this website we use:

1) Session cookies:

Cookie Name: Description

Pace visited: Used for maintaining catalog browsing state on the site, primarily for drawing appropriate brand/style banners.  

Facets: Used for maintaining facet application history during catalog browsing on the site primarily for drawing appropriate brand/style banners.

WC_USERACTIVITY_139268: This is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, session identifier, etc.

WC_AUTHENTICATION_ID: This is a user session cookie used to manage authentication data. An authentication cookie flows only over SSL. For increased security it has a timestamp with a signature. This cookie is used to authenticate the user over SSL-connections.

WC_PERSISTENT: This is a user session cookie to maintain persistence of either a guest or registered user across a session.

WC_ACTIVEPOINTER: This cookie contains the value of the store ID of the session. This value is used to select the store to execute the command, if one is not specified on the URL.

WC_SESSION_ESTABLISHED: This cookie is created on the first request processed, for example a non-cache request.

JSESSIONID: Generated when the user’s HTTP session is created and maintained throughout the session.

WC_TIMEOFFSET: Utilized to accurately display order placed/updated dates to the user.

PRICEMODE: Utilized to display appropriate pricing information to the user.

S_SESS: Utilized to track the user session data for web analytics.


2) Persistent cookies:

Cookie Name: Description

_utma: This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.

_utmxx: Cookie set by Google Analytics for A/B testing activities.

_utmx: Cookie set by Google Analytics for A/B testing activities.

LuxPFTracker: This cookie keeps track order information (Product Number, Brand, UPC, Country) to be used by third party agency.

UTAG_MAIN: Used to track general and page specific analytic data.


We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognize your computer when you visit our website.

(2) to track you as you navigate our website.

(3) to improve the website’s usability.

(4) to analyze the use of our website.

(5) in the administration of this website.

(6) to prevent fraud and improve the security of the website.

(7) to personalize our website for you

In addition, we use Google Analytics to analyze the use of this website. To know more about the individual analytical cookies read Google's privacy policy is available at:


(3) Blocking/Managing cookies

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use login/account and facet application features on this website.


(4) Deleting cookies

You can also delete cookies already stored on your computer: check the "Help" menu of your browser.

For example:

(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.


(5) Contact us

This website is owned and operated by Luxottica Retail UK Ltd & IRIS Trading LLC.

If you have any questions about our cookies or this cookies policy, please contact us by email


12. Underage users’ data

This Website is not intended for minors of 18 years and Luxottica does not intentionally collect personal information from them.

If any information about minors is unintentionally recorded, Luxottica will provide to cancel it in a timely manner upon request of the users


13. Data subject’s rights in relation to personal information

Users have the right to obtain from Luxottica and IRIS Trading LLC the confirmation about the existence of personal data referring to them and their communication in an intelligible form; users can also ask to know the source of data; the purposes and modalities of the processing; users can also obtain an update, correction, or integration of data. Moreover, users may, at any time, revoke their consent, requesting the interruption of the processing, the deletion, anonymization or the block of the information being processed. Users may refuse, fully or partially, the processing: a) for legitimate reasons on the processing data concerning them; b) for the purpose of sending advertising material or for carrying out market research or commercial communications.

In addition to the above, users have also the right of confirmation, right to be forgotten, right of processing limitation, right of data portability, right to object and the right to complain to the Supervisor Authority.

Furthermore, Luxottica and IRIS Trading LLC offer tools to users to update and amend the personal information given. Indeed, every registered user may access his/her own information and update it (e.g. through user account). Besides, it is also possible for users to modify and update their preferences on how they wish to receive e-mails or other communications from Luxottica and IRIS Trading LLC. Users may also request that their information on their account is deleted. In order to exercise the rights above and to request information, users contact us at Luxottica and IRIS Trading LLC will respond within a reasonable time frame (within the limits of applicable law), after verifying users’ identity.

14. Contact information

The Data Controller of the processing of users’ data is Luxottica Group S.p.A. and IRIS Trading LLC with office in Piazzale Luigi Cadorna, 3, 20123 Milan, Italy and Dubai, UAE respectively. The updated list of the data processors and of the persons in charge of the processing is kept at the premise of each Data Controller. Should the user have questions or comments on this Privacy Policy or on any data processing carried out by Luxottica, Luxottica may be contacted at the following e-mail address:


15. Data Protection Officer

The data protection officers appointed by each Data Controller can be contacted at the following email addresses and


16. Changes to the Privacy Policy

For legal and/or organizational reasons, this Privacy Policy may undergo changes; we suggest, therefore, to check this Privacy Policy regularly and to refer to the latest version of it. If Luxottica and IRIS Trading LLC make any changes that they believe to be important, users will be advised through the Website.


17. Links to third party websites

While browsing, contents may be seen that link to third party websites. Luxottica and IRIS Trading LLC cannot access or control the cookies, or the other functions used by third party's websites, and the procedures of those outside sites are not regulated by our Privacy Policy. Consequently, you should contact and/or directly consult those third parties for additional information on their privacy protection procedures.

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